Action Item	Deadline	Contact Person
Company logo and profile	As soon as possible and no later than Monday, 26 August	Via Kenes Exhibitor’s Portal https://exhibitorportal.kenes.com Hanna Safier hsafier@kenes.com
Booth design for approval (For ‘Space Only’ booths)	Friday, 13 September
Text for Fascia (Shell Scheme booths only)	Monday, 16 September
Lead Retrieval Barcode Readers Order	Friday, 11 October
Extra Exhibitor badges	Thursday, 3 October
Hostesses & Temporary Staff Hire	Monday, 16 September	Hanna Safier
Rigging* (‘space only’ booths)	Wednesday, 11 September Surcharge of 25% will be applied to orders submitted after 11 September	STANDOUT Yulia Bondar yuliya.bodnar1@standout.eu
Electricity order*
Furniture Rental
Shell Scheme Extras
Graphics/Signage
Daily Booth Cleaning
Floral & Plants
In-booth Catering*	Monday, 7 October late and onsite orders are subject to availability and may incur an extra charge	Mr. Michael Höfner m.hoefner@mottogroup.at
IT Equipment & Internet	Monday, 16 September	Ing. Mr. Johann Weck  j.weck@h82.eu
UZ62 Green Meeting- Exhibitor/Stand Builder Agreement HERE	Tuesday, 1 October	Hanna Safier hsafier@kenes.com
SHIPPING & DELIVERY
Door to Door Shipments/Airfreight Shipments	Please contact MERKUR	Merkur Expo Logistics irit.sofer@merkur-expo.com Shipping Instructions HERE
Shipment via Germany Warehouse	No later than Thursday, 10 October
Direct Delivery to the Venue- Only full load trucks	Subject to time slot. Please note there should be a person from your side onsite to receive your deliveries.
Bag Inserts, Books, Lanyards	We highly recommend sending to Germany advance warehouse. No later than Wednesday, 10 October.

No need to register or have any construction badges for stand contractors and staff during set up and dismantling period.

Access is via gate 4 (level -3), from there take the elevator up to level 0.
From gate 1 (level -3), you can also use the elevator to level 0.

Getting to the ACV

Access to Trucks

Venue:

Austria Centre Vienna (ACV)

HOW TO GET TO ACV

Exhibition Area:  The exhibition will be held in Entrance Hall on Ground Level (Level 0).

Please click HERE to the ACV Virtual Tour:

Maximum build up height allowed: The maximum building height for the top of all elements varies between 2.5 and 4 meters depending on your booth location. Please check the floor plan for your booth height.

Exhibitors who will have stands higher than the maximum permitted height will not be allowed to set-up their stands.

Any part facing neighboring stands that is above 2.5m in height needs to be designed with neutral Surfaces (white).

Structures installed for specific events, exhibition stands including installations, special structures and exhibits as well as advertising displays must be sufficiently stable that they do not pose a threat to public safety and order and, in particular, that they do not endanger life and health.

Exhibitors / customers are responsible for ensuring the load-bearing capacity and stability of such structures and may be required to furnish the relevant proof.

For most updated EXHIBITION FLOOR PLAN and list of partners, please click HERE

Floor: Floor finish in Entrance Hall: granite

Maximum floor load: 500 kg/sqm

Carpet is provided only for shell scheme booths.

Exhibitors can provide their own covering, or they can order it via the official contractor.

Ceiling Rigging

Ceiling hanging is permitted.

– For rigging the exhibitors are obliged and required to use the venue´s ceiling grid for the preparation of the rigging points which must be announced as early as possible.
– The Austria Center Vienna reserves the right to deny rigging requests in case the instructions and rules are not followed.
– All suspension points must be inspected and approved by Austria Center Vienna.
– The weights of suspended objects must be supplied for this purpose within a fully dimensioned plan (CAD, PDF etc.).
– All suspended objects need to be inspected and approved on-site by a structural engineer (at the exhibitor’s expenses) once mounting is completed.
– Suspensions in the Entrance Hall are generally possible but need to be confirmed by the ACV and are not recommended, as for the LED ring in the ceiling.
– Arches, bridges, or similar constructions connecting two or more booths are not permitted.
– Work cannot commence until the exhibitor’s layout is approved by the Organizers.
– If you require additional Booth equipment (Furniture, Graphics, etc.), please refer to the order forms at the end of the manual.

• Exhibitor with a “space only” stand, please send your BOOTH PLAN/BOOTH DESIGN for approval by Friday, 13 September to Hanna Safier at: hsafier@kenes.com

Raised Floor / Platform

Please note that if your booth has a platform/raised floor, you are required to provide a ramp or sloped edging around the entire booth to ensure access for people with disabilities.
The platform sides must be closed and finished neatly. The platform edges must be safe, secured and easily visible to avoid trip hazard.

• The organizers and the ACV must be informed if the booth has a platform (when submitting the drawings for approval), as well as the scheduled set-up (day and time).
• Before placing the platform, the exhibitor/stand builder must confirm that service(s) provide by the Official Contractor (electricity, water, cables, Internet, etc.) are in the right place. Access to the service points/water tramp/electricity tramp are compulsory when a platform is installed (keep those points accessible!). Once the platform is installed, no new services that need to go under it will be accepted.
• The platform sides must be closed and finished neatly. The platform edges must be safe, secured and easily visible.

Waste Removal

Exhibitors are responsible for the removal of all refuse/waste from the exhibition area. Any discarded waste, including promotional material, left behind will be removed by the organizers at the expense of the exhibitor concerned.

To order waste disposal and daily booth cleaning please refer to the file “How to order Daily cleaning & waste disposal during assembling and /or dismantling time found HERE

Important Documentation from the Venue

ACV Exhibition Manual Technical Information – please click here

ACV Emergency Exits and Exit Routes – please click here

ACV Safety and Security Fact Sheet – please click here

ACV Fire Action Plan – please click here

ACV Guidelines for Decorations & Materials – please click here

 

We recommend Exhibitors using independent booth contractors to include a SITE VISIT in the planning process to assure a smooth and well planned set up.

Please contact the Austria Center Vienna to coordinate a visit at: office@acv.at

The Electricity is exclusive to ACV, every exhibitor with a “space only” stand should order an electrical switchboard from the official contractor STANDout  and pay for the electrical consumption according to its power needs.

Power supplies and other utilities are supplied into the Booths via the ceiling.

If you require electricity for your stand, please refer to the online order kit:  EAPS (standout.eu)

Deadline to order Electricity: Wednesday, 11 September 
A surcharge of 25% will be applied to orders submitted after 11 September.

According to the regulations, the electrical installations for the exhibition will only be connected to the power supply after being checked and approved by the official contractor.

It is essential that exhibitor give the power needed in the stand. Damage caused to the mains or to the specific point by these connections is the sole responsibility of the exhibitors.

Electrical switchboards provide by the venue cannot be manipulated, adjusted, or damaged. The cost of a damaged Electrical box will be charge to the company who has ordered it.

The ACV staff is authorized to unplug the whole booth electrical installation if they detected that it is not properly done, with a possible danger.

Only the official Contractor is authorized to provide the electrical switchboard for the power points. Thus, every exhibitor must order an electrical switchboard from the official builder and to pay for the electrical consumption per his power needs.

• IMPORTANT: all exhibitor electrical equipment must be tested and tagged for electrical safety compliance.

Lead Retrieval Wireless Barcode Reader 

Lead Retrieval Wireless Barcode Readers can be a helpful tool for receiving contact information about participants who attend your symposium. We are pleased to offer you the K-Lead Application. Supporters can download the K-Lead app onto their own smart phone or tablet and transform their device into an instant, easy lead retrieval system and capture participants’ contact information with a quick scan of their badge.  

Advantages of the K-Lead application: 

• Seamless Integration: Download directly to your device; no extra hardware needed! 

• Effortless Scanning: Quickly scan attendee badges to capture leads. 

• Customizable Notes: Add personal comments to each lead for better follow-up. 

• “Quick Scan” Function: Ability to quickly scan delegates as they enter the symposium hall. 

• Instant Access: Get real-time lead information for immediate engagement. 

• Universal Compatibility: Download from the Apple Store or Google Play using “Kenes K-Lead App. 

Cost per unit: EUR 700 (excluding 4% credit card charges fees, excluding VAT if applicable).
Device is NOT included!
Deadline: Friday, 11 October
Onsite rate of EUR 850 will be applied for order received after above deadline. 

Unlock the Power of K-Lead Plus: 

• Automated Follow-up Emails: Immediately after scanning, send personalized emails to every lead. Make every connection count without lifting a finger! 

• Tailored Email Customization: Craft the perfect message with customizable subject lines, email content, and signatures. Attach PDFs to add a polished, personal touch that stands out. 

• Timely Engagement: Say goodbye to the hassle of manual follow-ups. K-Lead Plus handles it by sending tailored emails right after each scan, keeping your brand top of mind. 

• Trackable Insights: Monitor how your emails perform with engagement metrics. Learn what works and refine your strategies for maximum impact, ensuring you’re always improving. 

• Compatibility: K-Lead Plus requires at least one K-Lead license purchased. 

Cost for K-Lead Plus: EUR 750 

K-Lead Plus User Guide

Key Notes for K-Lead and K-Lead Plus: 

• Device Not Included: The application must be installed on your personal or company device (tablet/smartphone). 

• Reliable Data: Participant badge barcodes carry contact details as provided by registrants or their agencies. Note: Group registration may contain generalized information. 

• Content Responsibility: Information content is managed by the registrant or their agency, not Kenes Group or the Organizing Committee. 

• Easy Reservation: Secure your Wireless Barcode Reader by returning the completed credit card form. 

• GDPR Compliance: We’ve updated our privacy policy in compliance with GDPR. Your personal data won’t be shared without consent. Presenting your badge for scanning implies consent to share your details. 

• By purchasing the K-Lead and the K-Lead Plus, Exhibitors and Sponsors agree to Data Processing Agreement. 

How to order K-Lead and K-Lead Plus? -> Please access the Exhibitor’s Portal https://exhibitorportal.kenes.com  

Each exhibiting company is entitled to free exhibitor badges. The amount of free exhibitor badges is stated in your contract and determined by your booth size.

Two exhibitor badges will be given for the first 9sqm booked and one additional for each 9sqm after.

Any additional exhibitor badge will be charged an exhibitor registration fee of 150 EUR.

Exhibitors’ badges will display the personal names, and will allow access to the exhibition area, welcome reception and refreshments served during coffee and lunch breaks as indicated in the programme timetable. Exhibitor badges do not grant access to the Scientific Sessions,

Additional badges can be ordered via this link:

https://kenes.eventsair.com/eaps24/exhibitor/Site/Register

For any assistance, please contact the Registration at: reg_eaps24@kenes.com

Deadline: Thursday, 3 October

All personnel are required to wear badges to access the exhibition and the session halls. Exhibitor badges are for the use of company personnel for booth manning purposes and should not be used by companies to bring visitors to the Exhibition and/or to the Congress.

Exhibitor badges will not be mailed in advance and may be collected onsite from the pre-paid registration desk.

Exhibition Floor Plan & List of Exhibitors

The exhibition floor plan has been designed to maximize the exhibitor’s exposure to the delegates.
To access the exhibition floor plan and see the location of each booth, please click here
For full list of exhibitors and supporters – click here

Shell Booth Package

To ensure the smooth and efficient installation and dismantling of your booth, an official contractor has been appointed: STANDout.

The Shell Scheme Booth Package includes the following:

• Shell Scheme system (size of panel – 2400X964mm, Visible area: 2380X950mm) Shell Booth Image HERE
• Fascia with lettering
• 3 clip lights
• power connection 2,2kW / power consumption included for 4 days, incl. 1x triple socket
• Carpet (Grey)

 Booth Package does not include:

• Furniture and Stand cleaning (basic cleaning is included with the shell booth package only before the event starts).

Kenes offer the below furniture package at a reduces cost of 160 Euro:

• Furniture Package: 1 Table (size: LxWxH=120x70x72cm), 2 chairs, 1 waste bin. Package illustration HERE

You may contact STANDout to upgrade\modify your shell scheme booth which was pre‐booked from Kenes.
STANDout can provide exhibitors with designs and custom build booth. For more information, please contact Yuliya Bodnar directly at: yuliya.bodnar1@standout.eu

Technical Information and Regulations for Shell Scheme Booths

All booths will be designed and built by the official stand contractor.

Please note: if you want to wall mount H82 screens to a shell scheme booth of STANDout you need to inform both companies (H82 and STANDout) about this.
• Exhibitors are not allowed to make any alterations to the structure of the booths or remove any integral parts from the booths. Exhibitors wishing to remove or change the location of any standard equipment within the booth should indicate clearly on the location plan and forward it together with clear instructions to the official stand contractor and the exhibition manager before 11 September, 2024.
• No free-standing stand-fitting or display(s) may exceed a height of 2.5m or extend beyond the boundaries of your booth. This includes company names, advertising materials, flags and logos provided by the exhibitor.
• It is not allowed under any circumstances to cut, nail or drill into or through the walls, facia, floor or ceiling.
• Please do not use any adhesive products that may leave marks or cause damage to the panels and booth structure. Booth must be returned in the same condition in which it was received. Any damage to booth structure will be invoiced to the exhibitor.
• An exhibitor occupying a corner booth will have 2 sides open.
• Excess stock, literature or packing cases may not be stored on, around or behind booths, unless contained within a lockable storeroom.
• Exhibitors requiring additional equipment may contact the official stand contractor – as per published deadlines (see section “Deadlines & Key dates”).

Any additional stand orders please contact STANDout.

Please find the link to STANDout webshop: EAPS (standout.eu)

After registering in the STANDout webshop, you will receive an automated message confirming that your company data will be checked. After successful testing, you will receive a message within 2-3 business days that your account has been activated. Then you can log in with your defined username and password.

For more information, please contact Yulia Bonder at: yuliya.bodnar1@standout.eu

Exhibitors using independent contractors are required to submit the following information, for the organizer approval:

• A scaled drawing (scaled 1:200 DWG), including elevation views of the proposed Booth to be built.
• Utility connections: electrical, water and drainage – a list of all appliances

Please submit these files through the Kenes Exhibitor’s Portal: https://exhibitorportal.kenes.com

Deadline: Friday, 13 September, 2024

• All exhibits are to be displayed to avoid blocking aisles, obstructing adjoining stands, or damaging the premises.
• Exhibitors are kindly requested to allow sufficient see-through areas that ensure clear views of surrounding exhibits. Entire sideway walls will not be approved.
• Island Booths should be partly accessible on all “open” sides. Stand sides opening onto an aisle must have a minimal opening of 50%. Requests to be partially exempted from this rule should be submitted in writing to the Exhibition Manager.
• Construction finish must be perfect in all the stand’s visible areas, including rear sides.
• Raised Floor/Platform – please refer to Hall Specifications above.
• Advertising on the boundary with other stands is prohibited.
• Multilevel structures are not permitted.
• Arches, bridges, or similar constructions connecting two or more Booths are not permitted.
• Structures installed for specific events, exhibition stands including installations, special structures and exhibits as well as advertising displays must be sufficiently stable that they do not pose a threat to public safety and order and that they do not endanger life and health.
• Exhibitors / customers are responsible for ensuring the load-bearing capacity and stability of such structures and may be required to furnish the relevant proof.
• Any part facing neighboring stands that is above 2.5m in height needs to be designed with neutral surfaces (white).
• A back wall of a booth (any booth type) cannot be used by other exhibitors.
• Ceiling Rigging is permitted and must be approved by the ACV.
• For additional stand orders, please order via the STANDout Online Shop:  HERE

Kindly note:

• The organizers will not approve booths that do not comply with the accepted standards until the necessary changes have been made.
• Work cannot commence until the booth drawings are approved by the organizers.
• The used spaces must be left completely clear of all items and the Exhibition areas restored to their original state.
• We recommend Exhibitors using independent booth contractors to include a site visit in the planning process to assure a smooth and well planned set up. Please contact the Exhibition Manager to coordinate a visit.

Green Meeting – Rules & Regulations

We want to carry out this event according to the Guideline of the Austrian Ecolabel for Green Meetings and Green Events. In this context we try to save resources, avoid waste, and act in an environmentally conscious way in all fields.
In the below links you will find the Exhibitor Agreement and the Booth Builder Agreement. Please fill in the file and send it back signed to Hanna Safier: hsafier@kenes.com by Tuesday, 1 October, 2024.

UZ62 Green Meeting – Exhibitor/Stand Builder Agreement

STAND CONSTRUCTION 
Please note that STANDout is the official Booth Contractor.
You may contact STANDout to upgrade or modify your shell scheme booth which was pre‐booked from Kenes.
STANDout can provide exhibitors with designs and custom build booth.
For more information, please directly contact Yuliya Bodnar at: yuliya.bodnar1@standout.eu
STANDout Webshop

BOOTH CLEANING
The organizers will arrange for general cleaning of the public exhibition premises prior to the opening of exhibition and daily prior to opening thereafter, excluding exhibit booths.
For ordering daily stand cleaning, please refer to  the STANDout WEBSHOP

BOOTH CATERING
Please note that you may bring your own F&B samples and branded bottles of water to serve at your stand. Bringing your own Barista is also permitted.
Additional catering services are exclusive to Motto Catering GmbH and should be ordered in advance.
Exhibitors who wish to order food and beverages for their exhibition booth, are welcome to contact the Caterer directly.
Please find the menu and submit your order via Motto Catering WEBSHOP.

Guidelines for CATERING WEBSHOP orders

Deadline: Monday, 7 October– late and onsite orders are subject to availability and may incur an extra charge.

Motto Catering GmbH
Mr. Michael Höfner
Tel: +43 1 585 23 03 – 28
E‐mail: m.hoefner@mottogroup.at
Webshop: https://shop.motto-catering.at/?lang=en

IT EQUIPMENT & INTERNET
Wired internet and Wi-Fi connection is exclusive to ACV.
IT Equipment & Internet Connection ORDER FORM HERE
Deadline: Monday, 16 September.

For any assistance with your order, please contact H82 medientechnik Gmbh
Tel. +43(0)1 494 15 44
E-mail: office@h82.at

Important notes:
In order to be able to provide you with wired internet line, please submit your order before 16 September, as we may not be able to deliver an onsite order for wired internet lines.

HOSTESSES
If you wish to hire temporary staff and hostesses to your booth, please contact Alexander Joham from easystaff human & resources GmbH
E-mail: a.joham@easystaff.a

GREEN MEETING
We want to carry out this event according to the Guideline of the Austrian Ecolabel for Green Meetings and Green Events.  In this context we try to save resources, avoid waste, and act in an environmentally conscious way in all fields.
In the below links you will find the Exhibitor Agreement and the Booth Builder Agreement. Please fill in the file and send it back signed to Hanna Safier: hsafier@kenes.com by Monday, October 1, 2024.

UZ62 Green Meeting – Exhibitor & Booth Builder Agreement

ONSITE EXHIBITION MANAGER DESK
The Exhibition Manager Desk will be open throughout the Exhibition set up, opening and dismantling period. Prior to this time, if you have any queries regarding your participation at EAPS 2024, please feel free to contact the Exhibition Manager:
Hanna Safier
Tel: +972 54 678 7820
E-mail: hsafier@kenes.com

Kenes International is offering exhibitors specially reduced rates for various hotels around the Congress venue. Information, pictures, location and rates are available ONLINE  or email us to: booking@kenes.com

You may also book a room online via the above link.

For group booking (10 rooms and more) please contact Mrs. Alejandra Villafaina at: avillafaina@kenes.com

Different payment and cancellation conditions apply.

The shipping instructions include the following information:

Shipping Instructions
Tariff
Material Handling Form
Label

Delivery & Logistic Services

Merkur has been appointed the official forwarding agent and clearance agent for this Congress and offers the following services: customs clearance, delivery to the stand, freight forwarding, manpower & trolleys for un-loading/loading during build-up and dismantling, storage of empty crates, transportation to and from the Exhibition Hall.

For security, insurance, and efficiency reasons, Merkur Expo is the sole official agent to handle cargo inside the venue.

Booth builders are prohibited from using trolleys during set-up and dismantling periods.

Kindly note that the official agent is the exclusive agent for move in and move out of the venue.

Exhibitors and Booth builders are free to deliver their goods or to pick their goods up from outside the venue. Those who use their own facilities up to the venue are requested to coordinate their time schedule and unloading of their cargo into the venue with the official logistics agent.

Insurance of Goods

All cargo should be insured from point of origin.

Exhibition Goods and Display Materials

Please Note: All advanced shipments and deliveries to the Merkur warehouse, including by courier, must be coordinated with Merkur.

In order to assure receipt of sent materials, please contact Merkur at:  irit.sofer@merkur-expo.com

Mobile: +972-52-8890129

For Shipping Instructions, please click HERE

Rules and Regulations –Binding for all exhibitors and their subcontractors

Animals

It is not permitted to bring animals into the ACV.

Build-Up & Dismantling Period

During the period of build-up and dismantling, it is prohibited to consume alcoholic beverages in the working area as well as to perform work under the influence of alcohol, drugs or any other type of substances that could alter the perception of risk.

The Partners and contractors are required to wear the necessary personal protective equipment(PPE) such as protective helmets, eye protection, and hand protection required by the specific work activity.

The use of cutting machines, welding machines, sanders and a spray gun is strictly forbidden.

Health & Safety

It is the responsibility of the booth holder to ensure the health, safety and welfare of all employees, contractors and visitors as far as is reasonably practicable throughout the event.

It is recommended that the booth holders appoint a supervisor for the booth, with the specific responsibility for ensuring the health & safety of their staff.

Children

No person under the age of 18 years can be admitted to the Exhibition Area, either during build‐up, opening days or breakdown. This rule also applies to Exhibitors’ children and must be strictly enforced to comply with the safety regulations of the Exhibition Area.

Compressed Gases

Use of compressed gases is not allowed.

Damage to the Building
Boring, screwing, nailing, or the use of paint, glue, adhesive stickers, fixtures of any kind or anything that can damage the structural elements of the building (floor, walls, ceiling, pillars, etc.) are not allowed. In case of damage of the facilities, the cost of repair or replacement will be charged to the exhibitor.

Disposal of Material
It is obligatory to collect and dispose of all material during the build-up or dismantling of the event.
When the dismantling period is over, the exhibitor loses any right to claim losses or damage to property left behind.

Any costs incurred by the builder and venue in removing this property will be charged to the exhibitor.

Fire Regulations

Material and fittings must be non-flammable or impregnated with fire-retardant chemicals.

As a general rule, easily inflammable synthetic substances, foam polyester, and no fireproof straw and reeds are prohibited.

Storage paint liquids, gas or other inflammable substances in the booth space is forbidden.

The use/storage of inflammable substances is forbidden (liquids, gas or other). For any doubt for these substances contact the organizers, or the venue.

Exhibitors are prohibited from covering displays with drop cloths, sheets, table cloths or other non-flame resistant material.

Fire Insurance (compulsory)
Partners must be insured against fire.

Green Meeting 

We want to carry out this event according to the Guideline of the Austrian Ecolabel for Green Meetings and Green Events.  In this context we try to save resources, avoid waste, and act in an environmentally conscious way in all fields.

In the below links you will find the Exhibitor Agreement and the Booth Builder Agreement. Please fill in the file and send it back signed to Hanna Safier: hsafier@kenes.com by Monday, October 1, 2024.

UZ62 Green Meeting – Exhibitor & Booth Builder Agreement

Smoke
It is not permitted the operation of any machine in the Engagement Area that emanate fumes, gases or steam, or any item or device that generates or contains flame.

Hanging of Posters, Banners etc.
Hanging of posters, banners or decals, stickers, or similar items, on the walls, floors, ceilings, or pillars within or outside the installations of the ACV are not allowed.

Insurance (compulsory)

Exhibitors are required to take out appropriate Insurance. Third part liability insurance is obligatory. It remains the Exhibitors full responsibility to insure themselves appropriately.

Neither the organizers nor the ACV, their representatives or agents will be held responsible for any loss or damage to exhibitor’s property. Exhibitors must take precautions to protect their property against pilferage.

The organizers do not provide insurance for exhibitors and their property. The exhibitor is responsible for his property and person and for the property and persons of his employees through full and comprehensive insurance and shall hold harmless the organizers for any and all damage claims arising from theft and those perils usually covered by a fire and extended-coverage policy. Therefore, you are obliged to have a public liability insurance that covers all injuries to persons and damages that might cover in connection with the exhibition.

Exhibitors are personally liable for all expenses incurred by the organizers or by third parties in regard to technical services provide.

We also recommend that you have additional coverage against loss or damage to exhibition material during transport and during exhibition times. Please make arrangements for insurance coverage through your company’s insurer.

Liability

Exhibitors are responsible for all property damage as well as any loss or injury caused by their property, agents or employees. Companies will indemnify the organizers against all claims and expenses arising from any damages.

If for any reason whatsoever the Exhibition needs to be abandoned, postponed, or altered in any way, either in whole or part, or if the organizers find it necessary to change the dates of the Exhibition, the organizers shall not be liable for any expenditures, damages or loss incurred in connection with the Exhibition.

The organizers shall further not be liable for any loss which the Exhibition or Exhibition contractors may incur due to the intervention of any authority which prevents or restricts the use of the Hynes or any part thereof in any manner whatsoever.

Sound equipment and Music

In general, the use of sound equipment/music in booths is permitted as long as the noise level does not disrupt the activities of neighboring exhibitors.
Speakers and other sound devices should be positioned to direct sound inward (to be contained within the booth) rather than outward (toward aisles and other exhibitor booths).
It is difficult to establish decibel level restrictions. If an exhibitor or attendee is standing within ~3 meters of an exhibitor’s booth and cannot carry on a normal voice-level conversation, the noise source is too loud.

Further guidelines:

Live music is not allowed.

The organizers reserve the right to require the exhibitor to discontinue any activity, noise, or music that is too loud

The organizers reserve the right to require the exhibitor to discontinue any activity, noise, or music that is deemed objectionable.

Exhibitors are reminded that third party copyrights should not be infringed. The organizers have no copyright responsibility in respect of any exhibiting company.
Proper dispensation must be obtained and any royalties due, paid prior to the use of materials.

Should any copyright dispute arise, the organizers will not be liable for any resulting loss or damages, sustained by any exhibitor or third party.

Security

Please do not leave any bags, boxes, suitcases, or any type of product unattended at any time, whether inside or outside the exhibition area. The organizers and the ACV cannot accept liability for loss of or damage to private property or goods.

Neither the ACV, nor the organizers can accept responsibility for the security of the booths and their contents. The ACV, as well as the organizers are not liable for any possible loss, theft and/or damage occurred during the rental period of any goods. Exhibitors are fully responsible for the security of their booth and equipment.

Please consider hiring extra security for your booth if needed. This can be done via service order form.

Personal Transportation Vehicles

Bikes, skates, electric scooter, and any personal transport by wheels are not permitted inside the building.

Promotional Activities

All demonstrations or instructional activities must be confined to the limits of the Exhibition booth.

Advertising material and signs may not be distributed or displayed outside the exhibitor’s booths.

Advertising activities must not cause obstructions or disturbances in the gangways or at neighboring booths.

The Exhibition Manager reserves the right to require the exhibitor to discontinue any activity, noise, or music that is deemed objectionable.

Smoking Policy

The ACV operates a NO SMOKING policy anywhere inside the building.

Special Effects

Special effects lighting, live music, smoke and laser projection can’t be used in the booths.
No permission will be given for projection in the aisles or on the walls of the booths.

Waste Removal During assembling and /or dismantling time

Exhibitors are responsible for the removal of all refuse/waste from the exhibition area during setup and dismantling. Any discarded waste, including promotional material, left behind will be removed by the organizers at the expense of the exhibitor concerned.
To order waste disposal and daily booth cleaning please refer to the file “How to order Daily cleaning & waste disposal during assembling and /or dismantling time found HERE

Participation by exhibitors is dependent upon compliance with all rules, regulations and conditions stated herein.

IMPORTANT:

Please read thoroughly the Venue Technical Guidelines found at the Hall Specification section of this Manual.

Please note that these regulations are in addition to the exhibition Rules and Regulations found above.

Exhibitors must comply with ACV technical guidelines including operation, fire safety, construction and other security regulations.

Exhibitors must also comply with rules and regulations as specified by work health safety laws.

These technical guidelines are contractually binding, and are to be followed by the Organizers and exhibitors, including the exhibition service and stand construction companies commissioned by them to perform work on site.

Stand Construction/ Additional Stand Fittings /Furniture Rental /Graphic & Signage /Electricity /Audio- Visual/ Daily Booth Cleaning/ Plants & Floral Arrangements
STANDout 
Yuliya Bodnar
Tel: +431727206227
Mobile: +4367682326227
E-mail: yuliya.bodnar1@standout.eu
STANDout Webshop

IT Equipment & Internet
H82 medientechnik Gmbh
Ing. Mr. Johann Weck
Tel:  +43 (0)1 494 15 44 – 112
E-mail:  j.weck@h82.eu
IT & INTERNET Order Form HERE

Hostesses & Temporary Staff Hire
easystaff human & resources GmbH
Alexander Joham
Mobile: +43 664 882 27 221
E-mail: a.joham@easystaff.at

Catering Services
Motto Catering
Mr. Michael Höfner
Tel: +43 1 585 23 03 – 28
E-mail: m.hoefner@mottogroup.at
Motto Catering Webshop

Guidelines for CATERING WEBSHOP orders

Freight Handling & Customs Clearance Agent
Merkur Expo
Mrs. Irit Sofer
Mobile: +972-52-8890129
E-mail: irit.sofer@merkur-expo.com

For shipping instructions please click HERE